F.A.Q
TERMS AND CONDITIONS OF USE
SITE ACCESS
footprint does not allow you to resale or any commercial use of its site or content, any collection and use of any product listings, descriptions, prices, any downloading or use of account information for the benefit of another merchant or any data mining, robots, or similar data gathering and extraction tools.
INDEMNIFICATION
you agree to defend, indemnify and hold footprint and its affiliates harmless from and against all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
REGISTRATION
to use some of the services or features made available to you on this site, you will need to register. when you are registered, you are will be required to provide information about yourself that is true, accurate, current, and complete in all aspects.
ELIGIBILITY TO PURCHASE
the site is available only to those individuals who meet the footprint terms of eligibility, who have been issued a valid credit card by a bank acceptable to footprint and who have authorized by footprint to process a charge(s) on their credit/debit card in the account of the total price for the merchandise which they purchase.
ACCEPTANCE OF YOUR ORDER
once you have made your choice and your order is placed, you will receive an email acknowledging the details of your order. this email is not an acceptance of your order, but a confirmation that your order has been placed.
we reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock or does not satisfy our quality control standards.
CONTENT
in addition to the intellectual property rights mentioned above, "content" is defined as all information such as the "look and feel" of the site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this site. footprint tries to ensure that the information on this site is accurate and complete. footprint does not warrant or represent that footprint’s content is accurate, error-free or reliable.
GENERAL
we make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. we will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
PRIVACY POLICY
this privacy policy explains how we collect, use and (under certain conditions) disclose your personal information.
the personal data that you’ll provide us shall be subject to data handling by “footprint” with the following objectives:
- to develop, fulfil and execute the sales contract for the products that you have acquired or any other contract between both parties.
- to tend to your requests.
- to provide you information regarding footprint products, handmade shoes, accessories. this will be sent to you via an email or any other equivalent means.
HOW DO WE USE YOUR PERSONAL DATA?
we use the information to fulfill our commitments to you and to provide you with the service that you expect. this includes sending you information and offers for marketing purposes. in order to provide you with relevant offers and information, we may analyze your personal data. we will only keep your data for as long as necessary to carry out our services to you or for as long as required by law. after this your personal data will be deleted.
WHAT INFORMATION DOES FOOTPRINT SHARE WITH THIRD PARTIES?
footprint may share your personal information with third parties or affiliates of footprint who perform services on our behalf or process authorized transactions. the personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. we do not sell your information to any third party nor disclose your personal information to unaffiliated third parties.
COOKIES
a cookie is a small text file that is saved during subsequent visits, retrieved from your computer or mobile device. footprint uses cookies to enhance and simplify your visit. we do not use cookies to store personal information or to disclose information to third parties. there are two types of cookies, permanent and temporary. permanent cookies files are stored in our computer or mobile for 1 year and temporary cookies files remove as you close your browser.
THIRD-PARTY COOKIES
we use third-party cookies to collect statistics in aggregate form for analysis such as google analytics and core metrics. both type of cookies are being used permanently and temporarily (session cookies).
POLICY CHANGES
our business changes constantly and we will continue to implement new things to improve the services and features that we provide. as a consequence, the terms in this privacy policy may also change. all such changes and additions will be posted here promptly. the new policy will apply to all current and past users and will replace any prior policies that are inconsistent.
GENERAL QUERIES
MY ACCOUNT
DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
yes. setting up an account will allow you to order. you can sign up right now, or you can first start shopping and create your account at checkout page.
WHY DO I NEED TO GIVE YOU AN E-MAIL ADDRESS?
we need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. if you do not provide an e-mail address, you will not be able to get update regarding your order placement and tracking.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
to re-set your password, follow the 'forgotten password' instructions on the log in page.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. for more information, please read our privacy policy.
HOW DO I RETURN AN ITEM?
please check out our return policy for how to return an item.
WHAT PAYMENT METHODS YOU OFFER?
we accept credit card, easy paisa and western union money transfers in the mentioned countries. we also have cash on delivery service for customers within pakistan. please note that we do not accept any other mode of payment apart from those mentioned above.
CAN I TRACK MY ORDER?
once your order is dispatched, you will be able to track your order instantly by entering the provided tracking number via e-mail or mobile number.
HOW MUCH DOES DELIVERY COST?
delivery cost will vary from location to location and will subject to the weight of the package/ parcel. the cost will be calculated instantly during the checkout process.
WHAT HAPPENS IF YOU CAN'T DELIVER TO MY ADDRESS?
sometimes there may be problems in delivering to the address which you have given to us. if this happens, we will contact you to discuss this.
CAN I ORDER AS A GIFT?
we can deliver to addresses other than the address associated with your payment card.
HOW TO PLACE ORDER & & PAYMENT METHOD
- get yourself registered on the website.
- shop the items you want.
- click add to cart
- click continue if you want to add more products to your cart.
- click checkout after adding all products you want.
- select register or check out as guest.
- provide billing information and select payment method.
- review and click place order now.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
HOWEVER, WE ARE UNABLE TO COMBINE ORDERS OR ADD PIECES TO AN EXISTING ORDER ONCE IT HAS BEEN PLACED. IF YOU NEED TO MAKE ANY AMENDMENTS, PLEASE CALL CUSTOMER CARE AT +92 331 9331717.
SHIPPING POLICY
WHAT PAYMENT METHODS YOU OFFER?
we accept credit card, easy paisa and western union money transfers in the mentioned countries. we also have cash on delivery service for customers within pakistan. please note that we do not accept any other mode of payment apart from those mentioned above.
CAN I TRACK MY ORDER?
once your order is dispatched, you will be able to track your order instantly by entering the provided tracking number via e-mail or mobile number.
HOW MUCH DOES DELIVERY COST?
delivery cost will vary from location to location and will subject to the weight of the package/ parcel. the cost will be calculated instantly during the checkout process.
CAN I ORDER AS A GIFT?
we can deliver to addresses other than the address associated with your payment card.
HOW TO PLACE ORDER & PAYMENT METHOD
- get yourself registered on the website.
- shop the items you want.
- click add to cart.
- click continue if you want to add more products to your cart.
- click checkout after adding all products you want.
- select register or check out as guest.
- provide billing information and select payment method.
- review and click place order now.
EXCHANGE POLICY
we want our customers to be completely satisfied with their purchase, but if any dissatisfaction happens then the customer can return the product.
HOW CAN I RETURN MY PRODUCT?
- visit at any tcs office which is located into your area.
- ship your product along with the invoice at our address.
- to get the refund, product should be unused and in original packaging.
note 1: we only accept those returns which are damaged or dispatched incorrectly from our side not from customer’s side.
note 2: in case of return, please email us a photo of the product you have received and discuss the issue with our customer representative.
for further information you can call at our customer services:
+92 331 9331717
IN HOW MANY DAYS I CAN RETURN MY PRODUCT?
we accept returns within 7 days. product must be in its original packaging with invoice.
product that has been worn, used, altered or damaged will not be accepted and will not subject to the return policy.
WHAT HAPPENS IF YOU CAN'T DELIVER TO MY ADDRESS?
sometimes there may be problems in delivering to the address which you have given to us. if this happens, we will contact you to discuss this.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. however, we are unable to combine orders or add pieces to an existing order once it has been placed. if you need to make any amendments, please call customer care at +92 331 9331717
EXCHANGE
if you want to exchange your product, call us at our customer services number and we will let you know as soon as the returned product is received. we will confirm you by call or e-mail about the availability of the product with which you want to replace your product.
note: we only accept those products which are damaged or dispatched incorrectly from our side not from customer’s side.
product that has been worn, used, altered or damaged will not be accepted and will not subject to the exchange policy.
note: unfortunately we cannot refund postage on returns.
Gift Cards Policy
footprint gift cards are sold subject to the following terms and conditions:
a) Gift Card(s) are valid for 1 year from the date of purchase.
b) Gift Card(s) can be redeemed against all products on footprint.pk
c) Gift Card(s) cannot be returned or refunded and are non-transferable.
d) Gift Card(s) purchased with a debit or credit card
e) Footprint.pk is not responsible if a Gift Card(s) code is lost, stolen, or used without your permission.
f) Footprint.pk reserves the right to cancel a Gift Card(s) if we deem such action necessary.
g) Gift Card(s) cannot be used in conjunction with any other offer, with the exception of free delivery promotions.
h) Gift Card(s) cannot be returned or canceled after the purchase.
i) Gift Card(s) balances cannot be redeemed or exchanged for cash.
For more questions about Gift Card(s) please contact us.
